Northgate - 136 Folland Ave, Northgate SA 5085 - 08 8369 2999
Greenwith - 1699 Golden Grove Road, Greenwith SA 5125 - 08 8289 7311

Policies and Procedures

 Northgate/Greenwith Day Care

Our Centres have a comprehensive Centre Policy Manual which details all policies and procedures. This will be available to all families on the Skoolbag App upon enrolment. A copy of the Manual is also located in the Office Reception and is available for review at any time.

Our Centres also have a Parent Handbook which is a concise but informative guide that answers commonly asked questions about how we care for our children.

Download Parent Handbook

All our policies have been devised in consultation with Health Support Planning in Schools, Pre Schools and Child Care Services and the Department Of Education and Children’s Services South Australia.

The orientation process at both Centres ensures a great beginning for the ongoing relationship between the Centre and families. Before children commence care, families and children are encouraged to visit and become familiar with the Educators and the environment. Our open door policy ensures that parents/ carers can observe and participate in Children’s activities at any time.

Building strong relationships with families/carers is integral to our philosophy as we believe this will ensure the best possible learning outcomes for our children.


Medication Policy

Our centres maintain close and daily communication with parents and takes an informed and responsible team approach to administering medication to children. Qualified Educators will administer both prescription and non-prescription medication to children as per written instructions on a Medication Plan Form signed by the child’s doctor. 

Nut Awareness Policy

Our centres adopt policies and procedures to ensure we are a nut aware centre. It is accepted that while we are unable to guarantee this, all reasonable and possible steps are taken to comply with this mandate. Parents of children with nut allergies are encouraged to seek further information about the policies and procedures in place to determine the suitability of their child for enrolment. 

Immunisation Policy

It is a centre policy requirement that all children who attend the Northgate or Greenwith Childcare Centres are fully immunised. Immunisation is a simple, safe and effective way of protecting your child against harmful diseases that can cause serious health problems. 

Asthma Policy

We will ensure all children attending our centres receive appropriate, effective and safe treatment to relieve the symptoms of Asthma. Our Educators are trained to recognise the symptoms of Asthma and take appropriate action in an asthma emergency. Educators are competent in working with children’s Asthma Action Plans signed off by their doctors as well as administering reliever medication form the Asthma First Aid Kit under instructions from paramedics.

All children with or without Asthma will be treated equally. 

Sun Protection Policy

Our centres take every reasonable precaution to protect children and Educators from the harmful effects of exposure to the sun. Our policies are consistent with The Cancer Council’s Sunsmart recommendations for outdoor environments, clothing, sunscreen, scheduling of activities and ongoing education for the children, families and Educators at our centres. 

Nutrition Policy

Our centres are committed to promoting good nutrition and to consistently implement movement and physical activities for all our children. Our menus are nutritious and delicious and are designed in conjunction with the Australian Dietary Guidelines. All meals are prepared fresh daily by our experienced cooks who ensure our menus meet 50% of a child’s daily nutritional requirements. Our cooks ensure our varied multicultural menus accommodate specific dietary requirements. We encourage all families to discuss particular dietary requirements directly with our cooks. 

Fee Payment Policy

Payment of Fees Policy

National Quality Standard

Quality Area 7: Governance and Leadership 



Governance supports the operation of a quality service


Management Systems

Systems are in place to manage risk and enable the effective management and operation of a quality service


Roles and Responsibilities

Roles and responsibilities are clearly defines, and understood and support effective decision making and operation of the service

National Education and Care Regulations


 Education and care service must have policies and procedures



For parents/carers to gain a clear understanding of Northgate and Greenwith Child Care Centres’ fee structure to ensure all Child Care accounts are kept up to date.



This policy applies to children, families, staff and management of the Centre.



                Booking Fee upon enrolment

  • A non-refundable booking fee is payable upon enrolment.
  • The fee amount is equivalent to the cost of one day of care.
  • The fee ensures a position is held for your child.
  • The fee is not a bond and is allocated to the first week/s of fees.

General Fees

  • Fees are charged on a daily basis and vary depending on the Child Care Subsidy entitlements for each family
  •  Fees are due and payable by the end of each week of attendance.
  • Fees are paid by a weekly Direct Debit from a nominated bank account.
  • Fees are due in full every week until cancellation of enrolment.
  • All booked days, including public holidays, sick days and any other days of absence must be paid to retain your child’s position in the Centre.
  • Fees are charged at full days only regardless of attendance hours and no discounts apply.
  • Casual / extra days may be offered if available at the time.
  • The Child Care Subsidy is a payment by the Australian Government to help families with the cost of Child Care and is paid to the Service to reduce weekly fees. Refer to for eligibility.

Payment of Fees

  • Upon enrolment a Direct Debit is set up via a form requesting authority and bank account details.
  • The Direct Debit will occur on a Monday morning for the previous week’s attendance.
  • If a payment dishonours due to insufficient funds or incorrect account details, a $15.00 fee will be charged to your account.
  • When a payment dishonours, the parent / carer will be contacted to negotiate how the dishonoured amount will be recovered to prevent an account from going into arrears.

Failure to pay

  • The Centre reserves the right to cancel your child’s enrolment if fees become two weeks in arrears or if your Direct Debit regularly dishonours and fees are constantly in arrears.
  • Before care is cancelled, numerous SMS texts and phone calls will be made in every effort to bring your account up to date.
  • In certain circumstances, a parent / carer may be placed on a “ pay as you stay” scheme whereby fees will be required to be paid in advance via eftpos / credit card to allow care to be used for the day.

Financial Difficulties

  • If a family is experiencing financial difficulties, the family are encouraged to speak with Administration to set up a suitable payment plan and the Direct Debit can be adjusted accordingly until fees become up to date. Please note that authorisation of a payment plan is on a case by case basis.

Late pick up fees

  • It is unacceptable to collect children after 6.30pm and a fee will be charged.
  • Currently the fee is $30.00 for the first 15 minutes and $50.00 after 6.46pm.
  • Late pick up fees will also apply to children using 10 hour sessions where attendance is outside of their chosen sessional hours. The amount will be at the discretion of Management.
  • A review of your child’s enrolment will occur where pick up is consistently late.

Fee changes

  • Fees are subject to change at any time and four weeks’ notice will be given to all families.

Termination of Enrolment

  • Parents/carers are required to provide two written notice of their intention to cancel their enrolment.
  • If two weeks’ notice is not given, a payment in lieu of two weeks must be made and this will be charged at full fee as Centrelink will forfeit all Child Care Subsidies as they are not payable when a child has left the Centre.

Reconciliation Policy

Our centres recognise and respect Aboriginal and Torres Strait islander People as the first peoples of Australia and as the custodial of the land. Our centres believe in and are committed to reconciliation between aboriginal and Torres Strait islander peoples and other Australians to support closing the gap.

To support our commitment to reconciliation our centres have embedded a reconciliation action plan into everyday practice.


Centres reconciliation Action Plan



As a centre we aim to pay attention to growing educator’s competence in embedding Australian Aboriginal & Torres Strait Islander cultures into everyday practice.


We aim to implement curriculum that ensures our young children grow up and develop an awareness of Aboriginal heritage & culture reinforcing the centres beliefs in equity.


How will we achieve this goal?


  • By forming a reconciliation Action Plan committee
  • Acknowledgement of land each day
  • By providing appropriate written material & ongoing cultural awareness training for educators
  • Revisiting our resource, the little red, black 7 yellow book as an introduction to indigenous Australia
  • By incorporating Aboriginal 7 Torres Staite islander perspectives into our curriculums
  • By offering practices that are respectful & culturally appropriate.
  • By ensuring that all children celebrate, value & learn about Aboriginal people in including the diversity of cultures & history.
  • By being selective when purchasing resources & developing a resource box for centre use. By incorporating visuals into children’s rooms of everyday Aboriginal & Torres Strait islander culture.
  • Incorporating into everyday practice key words, songs, music, games & stories from our local area.


How will we monitor progress?

  • Managements general observations of children’s rooms, displays, resources& curriculums.
  • Regular RAP committee meetings
  • Highlight on curriculum checks to ensure Aboriginal perspectives are incorporated into everyday practice


Source – The educators guide to early years learning framework (DEEWR2010) recognises that cultural competence in relation to Aboriginal & Torres Strait Islander people is distinctly different from the broad area of respecting all cultures. It pays attention to growing educator’s competence in working with Australian Aboriginal & T.S.I cultures.


"We acknowledge that we are gathered here today on the land of the Kaurna People. We would like to pay our respects to the elders who hold such a deep connection to this land, it's waterways and creatures, it's history and it's future."